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QuakeNet Support leaders interviews

Posted by Ferg on Sunday 06 June 2004

The QuakeNet Public Relations teams User Liaison, Abdul, has conducted some interviews of the Support group leaders on QuakeNet.

The interviews can be found here. The interviews aim to give some insight into QuakeNet's issues with regards to support, and what we hope to do in the future.

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nice idea !

trs said on Sunday 06 June 2004

Nice ;D

roadrunner said on Sunday 06 June 2004

good stuff =)

supernoodle said on Sunday 06 June 2004

just test this ^^

jasso_s2i said on Sunday 06 June 2004

Yeah, nice idea. I just wonder, why everyone is mentioned but the HR group leader. Is it a secret and yes, why?

laurie said on Monday 07 June 2004

Because the HR leader might not want a ton of PMs asking \"can I join PLEASE can I join\" =)

darko said on Monday 07 June 2004

Nice idea :) No mention of Q9 though :(

laser said on Monday 07 June 2004

Great post, good to see something like this :) I missed one thing in the \"to-come/improvements\" area though: Is there any word on the actual implementation of the web-based channel admin system? Thanks.

ar0n said on Monday 07 June 2004

\'The QuakeNet Public Relations teams User Liaison, Abdul, has conducted some interviews of the Support group leaders on QuakeNet.\' So, erm, no wonder Q9 and other development things weren\'t discussed... Have a chat with Abdul about it, maybe he can do some more interviews?

salteh said on Monday 07 June 2004

Hi Aron The support groups do not include the webdev team so that\'s why we haven\'t even asked that question. But I don\'t think I\'m wrong if I say that the web-based channel admin system is just a relic and will probably never be implemented. At least not in the current version of the QuakeNet website.

abdul said on Monday 07 June 2004

Alright, thanks for the explanation :)

ar0n said on Monday 07 June 2004

i have good idea for the future: just DONT kick/ban users for every little thing they do. that would make your image better and so it would seem, that you really care about users\' problems and thats not the way it is at the moment :(((

systemfeind said on Wednesday 09 June 2004

things like what? I never see a bored staff member kicking a person for saying \"hi\" or whatever. They DO care about the user\'s problems, but in return, you would expect the users to be polite and read the rules before doing \"something little\". The moment L or Q goes down, #quakenet gets flooded with people who ask for support, even though the channel topic says #help is for that, for example. At a certain point, you just can\'t just explain it over and over to everyone, imo.

ar0n said on Wednesday 09 June 2004

Fine :)

nav1 said on Wednesday 09 June 2004

@#7 Darko Haha, i see. thank you

laurie said on Thursday 10 June 2004

\"As the queue workgroup has a rather specific task (ie working the queues ), i believe that our role is pretty clear, and it doesnt really need much structural organisation. At the moment we are having difficulties with the handling system being slow and tedious to work with.\" Hire some staff that can read, last time I checked a \"BotService\" was not a commercial venture lol :( Ammused me and my mates to read that rejection reason however :x

bsd2 said on Thursday 10 June 2004

#17 If you have something constructive to say then please do, otherwise shut up.

abdul said on Thursday 10 June 2004

ow :( well it is contrsuctive, i\'m wondering if theye ven read requests :X

bsd2 said on Thursday 10 June 2004

I work on the queue. I asure you we do read and evaluate all requests.

abdul said on Thursday 10 June 2004

:O *lies* :x *wonders how some1 misread his request* *tries again*

bsd2 said on Thursday 10 June 2004

human resources - representative: \'Anonymous\' == there is no such resource

ningo said on Friday 11 June 2004

#22, just because someone does not wish to be named in order to avoid a miriad of \"can I join the Quakenet staff???\" PMs, does not mean he/she does not exist. Obviously you don\'t have a grasp of what \"anonymous\" means. And besides, do you really think that such an organised and structured group as Quakenet would lack an HR division?

desolate said on Monday 14 June 2004

I\'ve been told that the trust queue is beeing floodet by bad requests. Well, I hope the trust request form rejects dynamic IP ranges by default. If this is not the case, why? And is there any estimated time of arrival for the new request system? I don\'t want to waste my time waiting for the queue to become availabe anymore. And I\'m sure you don\'t want to see annoying questions like this anymore.

chi-yu said on Saturday 26 June 2004