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Hetzner regional IP bans (Updated: 2013/04/23)

Posted by meeb on Tuesday 23 April 2013

UPDATE: after an internal discussion we have decided to unilaterally remove all Hetzner bans. All Hetzner clients can connect to any QuakeNet server. While we still strongly feel Hetzner require significant enhancements to their abuse handling procedures we have decided not to unduly punish innocent users. The original announcement will remain below for reference.

Original post:

QuakeNet regularly engages in communication with many ISPs, server owners and organisations that connect to our network for matters of ongoing security and reliability. These include abuse reports and the handling of a small number of complaints that take place involving IRC networks. QuakeNet places the safety and security of its users and staff above all else.

In recent communications with Hetzner, the German server provider, it has become clear that they are unable or unwilling to deal with the minimal levels of abuse report handling that we deem a mandatory requirement for continued access to the QuakeNet network.

As a result of recent events several regional QuakeNet servers have already begun banning access from all Hetzner operated networks earlier this evening. At the moment those users finding their clients and bots banned from QuakeNet are able to reconnect to another QuakeNet server immediately, however this may be revised to more extensive network-wide bans at a later date. If you are currently affected by this ban you can reconnect to QuakeNet by using a different client server, such as jubii.dk.quakenet.org or underworld.no.quakenet.org, the ban is currently being enforced regionally on some servers only at the decision of the local server administrators.

We appreciate that this may affect a number of our users who are innocent of any wrongdoing and we apologise for any inconvenience this may cause. Any server owner who wishes to raise the issue can do so by contacting Hetzner to discuss the issue or connect to another QuakeNet server that is not currently enforcing the ban.

If there are any changes made we will update you immediately and these bans may be reconsidered in the future. We hope you can appreciate our situation and the drive to make QuakeNet safer and more stable.

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Comment has been removed by QuakeNet staff

bl1nk said on Monday 08 April 2013

Comment has been removed by QuakeNet staff

max said on Monday 08 April 2013

why do you censor the other comments. not open for criticism?

misterjack said on Monday 08 April 2013

I find it disturbing that comments are removed from this page. The AxG Dead Cat servers are affected by the K-Line. Please revert that change soon. Banning all Hetzner networks does not seem to be a very thoughtful action. At Hetzner, IPs are given on a permanent basis, which means that abuses originate from the same address over and over again. Is it too much work to write those addresses down and ban them individually? Roman aka Phantomas

Phantomas said on Monday 08 April 2013

Phantomas, you can reconnect your clients to a different QuakeNet server which is not enforcing the ban. To repeat, the ban is only on some QuakeNet servers and you can connect to QuakeNet via another server.

meeb said on Monday 08 April 2013

Please note that comments are removed if their content is unacceptable or nonconstructive, especially from those who have already had their turn at trolling in #help. We accept this is a difficult situation for some but it is easily solvable by using a different server.

Kryt said on Monday 08 April 2013

It doesn't surprise me at all. Hetzner has fucked up several things on our dedicated server (well, not on the server, but with the network), and afterwards they gave us the answer: "Sorry, nothing is wrong." They WON'T give any information about attacks, also.

fucktehwhat said on Monday 08 April 2013

I just did. This is messy... I'm astonished about the rigurous ignorance that is applied here. Sorry for being insulting in some way, but I'm lacking words that would be more polite. And it seems adequate.

Phantomas said on Monday 08 April 2013

Kryt: Hetzner has about 25000 servers, 440 Gbit/s, 10+ data centers. And several /16 networks. Did you try contacting an ISP already about abuses from their customers? It's pointless. Here, you have at least static IP addresses to ban. I think that this is a constructive approach.

Phantomas said on Monday 08 April 2013

Phantomas this is a last resort approach when others have failed. Trust me when I say we'd rather not do this however the ball lies in Hetzner's court and we hope a solution will be found soon.

Kryt said on Monday 08 April 2013

Kryt: I'll have a chat with the Hetzners tomorrow. Luckily, I live in Nuernberg... Still - a more granular approach in handling issues like this is desireable. I see it coming that other servers take over the K-Lines, and we are offline. That is equally unproductive.

Phantomas said on Monday 08 April 2013

I will also hasten to point out that this isn't just affecting QuakeNet - it's wide enough that Efnet and IRCNet are also taking similar actions. Hopefully if people can persuade Hetzner to look into things more seriously then we might have a chance to get this resolved quickly; after all, it's in their interest if they have a lot of VPS customers specifically for IRC connection.

Kryt said on Monday 08 April 2013

I find it ridiculous. If the ban will affect me (so far it does not) I'm going to move from Hetzner to another hosting company. I'll probably try contacting Hetzner as well.

Furai said on Tuesday 09 April 2013

Why can't we use the trust system to allow single hetzner ip's a connection to the network? Would take a lot of pressure out of the discussion.

Ragnos said on Tuesday 09 April 2013

This isn't about single users of Hetzner, it's about Hetzner themselves. That would entirely defeat the point of it. If anyone hasn't seen it yet and would like a lot more information on the matter. EFnet have posted a full statement on their site - http://www.efnet.org/

Kryt said on Tuesday 09 April 2013

efnet being efnet again and quakenet following suit... history repeating itself, sigh.

Gryzor said on Wednesday 10 April 2013

So, why did I get that trust, if it is completely ignored when it would be most useful?

SirDzstic said on Friday 19 April 2013

SirDzstic if you read the article fully you will see how you can make sure it doesn't effect you whatsoever.

Kryt said on Saturday 20 April 2013

All I see is a temporary solution until all servers enforce the ban. That's not what I would call "not affecting me whatsoever". I was a satisfied user on quakenet for well over ten years, but all things come to an end. I wish you all good time.

SirDzstic said on Monday 22 April 2013

Please take note of this update - please don't presume anything! We are after all concerned for the best interests of our users and this has come to fruition here.

Kryt said on Tuesday 23 April 2013